Monday, May 28, 2012

StarTrack (Prev Known As AAE) Surcharge For PO Box Destinations

As you may be aware, recently Australian Air Express and Star Track Express merged to form “StarTrack”. For the most part, this merger has been fairly smooth, however we've now encountered our first major change in this service:

“As part of our new suite of products, StarTrack will continue to provide customers with the option of sending consignments directly to Post Office Box addresses in line with the service previously provided by AaE Retail. However, it is necessary to introduce a charge for this service to ensure it remains commercially viable for the future.”

Mittoni has no choice but to pass these fees (totalling $9ex) across to resellers continuing to use PO box addresses for either their own deliveries, or to their end users for DROP-SHIPs. You'll need to obtain a street address for any air satchel sized order in future to avoid having this surcharge imposed on your invoice (or invoiced separately if missed initially by your account manager).

Any questions you may have, please contact your account manager soonest.