Wednesday, October 31, 2012

PowerRetail Say Aussies Use Social Media to Vent Customer Service Annoyances

"In the new digital age, online viral attacks on a brand can spiral out-of-control with consumers quick to use social media networks as a way to vent their frustrations toward retail and service providers."

Jessica Benton - PowerRetail

Are you monitoring social media for poor feedback against your business? Read Jessica's full report on PowerRetail.